Warranty coverage is an important part of purchasing a new motorcycle. It provides protection against specified manufacturing defects during the applicable warranty period, subject to the manufacturer’s terms and conditions.
The Hero Splendor Plus is supported by Hero MotoCorp’s warranty and service arrangements. However, warranty coverage does not mean that every repair, replacement or maintenance expense will be free. Owners should understand the warranty period, covered components, exclusions and claim procedure before relying on this benefit.
This guide explains the important aspects of Hero Splendor Plus warranty coverage and how owners can seek support from authorised service centres.
1. What Is a Hero Splendor Plus Warranty?
A manufacturer’s warranty is a commitment to address eligible defects covered under the warranty policy.
If a covered component develops a qualifying manufacturing defect within the applicable period, the manufacturer may arrange repair or replacement according to the warranty terms.
The warranty is different from routine servicing and insurance coverage.
2. Hero Splendor Plus Warranty Period
Hero MotoCorp’s published warranty information states a five-year or 70,000-kilometre warranty, whichever comes first, for applicable motorcycles, subject to terms and conditions.
Owners should verify the exact coverage applicable to their model year, variant and purchase documents. The warranty booklet supplied with the motorcycle should be checked for the relevant details.
3. What Components May Be Covered?
The warranty generally relates to eligible manufacturing defects in covered components. The exact parts, conditions and exclusions are described in the official warranty policy.
If a suspected defect appears, the owner should visit an authorised service centre. The service team can inspect the motorcycle and determine whether the reported problem qualifies for warranty support.
4. Important Warranty Conditions for Owners
Warranty benefits are subject to the conditions mentioned in the manufacturer’s policy. These may include following the recommended maintenance schedule and using appropriate parts and lubricants.
Owners should keep service records and report possible defects promptly. The warranty booklet should be treated as the primary reference for all applicable conditions.
5. Parts and Repairs Not Automatically Covered
Normal wear and tear is generally treated differently from a manufacturing defect. Routine consumables and regular maintenance items are not automatically covered by the manufacturer’s warranty.
Damage caused by accidents, improper use, unauthorised modifications or repairs may also affect warranty eligibility, depending on the policy.
Always ask the authorised service centre to explain whether a particular repair is covered.
6. Importance of Scheduled Servicing
Following the manufacturer’s service schedule helps maintain the motorcycle and meet applicable warranty requirements.
The owner’s manual explains the recommended inspections and maintenance intervals. Keep the service invoices and job cards as evidence of completed work.
If a service has been missed or delayed, contact an authorised service centre to understand the effect on the warranty.
7. Documents Required for Warranty Claims
The service centre may ask for the following documents:
- Original purchase invoice.
- Warranty booklet or warranty details.
- Vehicle Registration Certificate.
- Previous service records.
- Repair invoices, if available.
- Vehicle identification details.
Additional documents may be requested depending on the nature of the complaint.
8. Hero Splendor Plus Warranty Claim Process
If the motorcycle develops a suspected manufacturing defect, contact an authorised Hero MotoCorp service centre.
Explain the issue clearly and provide the relevant purchase and service documents. The technician may inspect the motorcycle before determining whether the repair qualifies under the warranty policy.
Ask for a job card or written service record showing the reported issue. Keep copies of the repair documents and related communication.
9. Warranty Benefits at Authorised Service Centres
Authorised service centres follow the manufacturer’s service and warranty procedures. They can inspect the motorcycle, explain the applicable terms and guide owners through the claim process.
However, a repair is not automatically free just because the motorcycle is taken to an authorised workshop. The reported issue must meet the policy’s coverage conditions.
10. Warranty on Second-Hand Hero Splendor Plus
Customers purchasing a used Splendor Plus should not assume that the original warranty remains fully available.
Check the original purchase date, kilometres travelled, service history and applicable transfer conditions. Contact Hero MotoCorp or an authorised service centre to confirm whether any remaining warranty can be used by the new owner.
11. Difference Between Warranty and Insurance
A manufacturer’s warranty generally addresses eligible manufacturing defects. Motorcycle insurance provides financial protection against specified insured events, depending on the policy.
For example, an accident-related repair may be considered under an applicable insurance policy rather than a manufacturing warranty. The exact decision depends on the relevant terms and conditions.
12. How to Maintain Warranty Eligibility
Owners should follow the maintenance schedule, use recommended parts and report suspected defects promptly.
Avoid unauthorised modifications or repairs that may affect coverage. Keep the warranty booklet and service invoices in a safe place for future reference.
Conclusion
The Hero Splendor Plus warranty can provide useful protection against eligible manufacturing defects during the applicable warranty period. Hero’s published information states five years or 70,000 kilometres, whichever comes first, subject to conditions. Owners should verify their individual warranty documents, follow scheduled servicing and contact an authorised service centre when a possible defect appears.